Frequently Asked Questions

At David Neal Dental Northampton we aim to provide you with the highest standards of dental care, and for you to have the most positive experience possible every time you visit our practice. We are always happy to answer any questions you may have, and on this page you will find the most Frequently Asked Questions from our patients. If you are unable to find the information you are looking for, please call or email our Reception Team and we will be delighted to help you.

Do you treat children?

Children are welcome are David Neal Dental Northampton – we offer private dental care to the whole family.

How long does it take to secure a dental appointment?

We always aim to offer the first available appointments, and this is usually within one week. On occasion this is not possible, eg if your preferred dentist is away, so where possible we aim to offer you a suitable alternative.

Do you offer emergency appointments?

We hold a limited number of emergency appointments for registered David Neal Dental patients who are experiencing dental-related pain and swelling. So, if you have noticeable swelling, excessive bleeding or pain that you cannot control with pain relief, please call our Reception Team at 9am on weekdays to secure the first available emergency treatment time. Where possible, emergency appointments are given on the same day.  These appointments are not long-length, but we aim to remove the source of pain to give immediate relief and so you are ready for remedial treatment as required. If our Reception Team cannot pick up your call during working hours, please leave a voice message and a member of our team will call you back as soon as possible. If you are in need of emergency dental care outside of normal working hours, please call 01604 356562 where you will be transferred to the on-call dentist.

What are your opening hours – are you open at weekends?

Our normal opening hours are 8:00am until 5:30pm Monday to Friday, and 9:00am until 1pm on Saturday. Please read the question above “Do you offer emergency appointments?” if you are in need of urgent dental care out of normal opening hours.

Will you let me know cost before I start treatment?

Our policy is for your dentist to discuss your treatment options with you, and then to provide you with a further dedicated appointment with our treatment coordinator who will discuss your options in detail and the costs involved. This will help you make the best treatment option decision for you and to make sure you understand how much you will need to pay. 

Do you provide a full list of dental costs?

Your dentist can provide you with the actual costs of your dental treatment once they have examined you.  Our Reception Team can provide you with approximate costs if you would like a general understanding of costs.

Do you offer finance / payment plans to help spread the cost of dental treatment?

We offer finance options for high-end treatments such as dental implant work and cosmetic treatments. Please speak to our Reception Team for more information.

Can I be sure that your dentists will provide high standards of dental care?

Yes. Our dentists are all highly skilled dental and healthcare professionals who pride themselves on providing outstanding clinical treatment. Our team also includes a team of dental nurses, receptionists and managers who ensure that our dentists are fully supported and that the practice runs smoothly.  Our dentists all have their own areas of special dental interests, so we are able to offer a wide range of treatment options within the practice. All of our dentists are registered with the General Dental Council (GDC), the government body that regulates dental practitioners in the UK. Our dentists attend courses through a mandatory programme for continuous professional development which assists them in continually achieving new levels of success. You can check the qualifications and current registration of any individual dentist or dental assistant on the GDC website

Do you have a patient confidentiality policy?

Yes, we abide by strict legal guidelines on patient confidentiality as we take your privacy very seriously. Only relevant staff members have access to patient information.  Please note that the relevant social services or the police may be given access to your data in the event of a safeguarding issue. Click here to see our Privacy Policy, or ask a member of our Reception Team and they will be pleased to provide one.

I need to cancel my appointment – what should I do?

We do understand that it is sometime not possible to keep your booked appointment time, but ask that, whenever reasonable, you give us 48 hours’ notice if you are unable to attend.  This enables us to offer your appointment to someone else who needs treatment. We may charge a fee for a missed appointment or late attendance.  If a patient is regularly late or misses appointments, they may lose their place on our patient list as we need to ensure that patient time is not wasted. Click here to see our Failed Appointments Policy

How do I give feedback or raise concerns about my treatment?

We are proud that the majority of our patients give us positive feedback – if you are pleased with the treatment you have received please do recommend us as a practice and let us know on our contact forms.  You may also like to leave a Google or Facebook review.

If you have concerns about your treatment or have not been satisfied with the service you have received, we encourage you to discuss this with your dentist or with our Practice Manager, Bonnie Ferguson, as we are always keen to resolve any issues quickly and professionally. If necessary, we will follow through with our Complaints Procedure.

Alternatively, you can write in confidence to Lorraine Barrett, Area Manager, at who will deal with the matter personally.