Frequently Asked Questions

At David Neal Dental Langport we aim to provide you with the highest standards of dental care, and for you to have the most positive experience possible every time you visit our practice. We are always happy to answer any questions you may have, and on this page you will find the most Frequently Asked Questions from our patients. If you are unable to find the information you are looking for, please call or email our Reception Team and we will be delighted to help you.

COVID-19 information

  • Is it safe to visit the dentist whilst there are still COVID restrictions in place?

As a healthcare setting, we already have a high standard of infection control to protect our patients and staff during their visit. Since the resumption of face-to-face dental care in June 2020, our team have implemented extra safety measures to further protect our patients and ensure the environment is safe against COVID-19. This includes protective screens at reception, a locked door policy, contactless forms/ payments and a higher level of personal protective equipment for our clinical staff. Our staff undergo twice weekly COVID testing to ensure they are fit for working with the general public and complete regular training in the latest government guidelines.

  • What can I expect when I visit the practice?

Our staff will send you details on your visit and what to expect prior to your appointment. Please arrive at the practice at your appointment time. Due to our locked door policy and robust planning to ensure safe passage through the practice, we may not be able to admit entrance until the previous patient has left. You will be asked verbal COVID screening questions and we will take your temperature for our records. We ask you wear a mask for your visit unless you have a medical exemption. Don’t worry if you forget, we can provide you with a mask. We ask you to attend alone if possible and let us know if you require a chaperone or carer to accompany you. Our reception team will escort you to the surgery and back to the reception area after your appointment. We have hand sanitiser available throughout the practice for your use. If you have any questions or concerns, please don’t hesitate to contact a member of the team.

  • Can I book a routine dental appointment?

We are taking bookings for routine appointments. There may be a longer wait than usual due to our appointment’s times being extended but if you have a dental emergency, please contact our reception team on 01458 253888 who will arrange for you to be seen in our emergency times.

  • I need treatment. Can I book an appointment?

Yes, your dentist will need to assess your condition before any treatment is booked in. Due to the current government guidelines, our rooms have been fitted with ventilation systems to make the environment safe during and after treatment. Once your dentist has planned your treatment, you can be booked into one of our designated surgeries. You will notice your clinical team have a higher level of personal protective equipment and they will wear this for the entire appointment.

  • I’m in the vulnerable category but have a dental emergency. What can I do?

Please let our reception team know you fall into the vulnerable category when you call to book an appointment. If your condition is deemed ‘high risk’ or you would prefer not to attend the practice, we have the option of a telephone/ video consultation with your dentist. During this consultation, your dentist will be able to give you advice on how to manage your dental problem at home until you can attend an appointment and prescribe pain relief or antibiotics if deemed necessary. If you require urgent treatment, we have the option of referring you to an Urgent Dental Centre.

  • I’m displaying COVID symptoms. What do I do about my upcoming appointment?

Please call the reception team on 01458 253888 to cancel your appointment as soon as possible. If you are displaying any of the below symptoms, please stay at home and contact the COVID-19 advice line on 119 or book a test online at https://www.gov.uk/get-coronavirus-test. The main symptoms of coronavirus (COVID-19) are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

Once you have received your test results, you can call the reception team to rebook your appointment after your isolation period if you have a positive test. If your test is negative, we can offer you the next available appointment.

Do you treat children?

Children are welcome are David Neal Dental – we offer dental care to the whole family. We currently promote the DENTALCHECKUP by 1 Scheme which cares for all babies under 1 year old and are accepting referrals from health visitors and GPs.

How long does it take to secure a dental appointment?

We always aim to offer the first available appointments, and this is usually within one week. On occasion this is not possible, eg if your preferred dentist is away, so where possible we aim to offer you a suitable alternative.

Do you offer emergency appointments?

We hold a limited number of emergency appointments for registered David Neal Dental patients who are experiencing dental-related pain and swelling. So, if you have noticeable swelling, excessive bleeding or pain that you cannot control with pain relief, please call our Reception Team at 9am on weekdays to secure the first available emergency treatment time. Where possible, emergency appointments are given on the same day.  These appointments are not long-length, but we aim to remove the source of pain to give immediate relief and so you are ready for remedial treatment as required. If our Reception Team cannot pick up your call during working hours, please leave a voice message and a member of our team will call you back as soon as possible. If you are in need of emergency dental care outside of normal working hours, please call 01458 253888, where you will be transferred to the on-call dentist.

What are your opening hours – are you open at weekends?

Our normal opening hours for private patients are 9:00am until 5:00pm Monday to Friday. Currently, we are unable to offer weekend appointments. Please read the question above “Do you offer emergency appointments?” if you are in need of urgent dental care out of normal opening hours.

Will you let me know cost before I start treatment?

Our policy is for your dentist to discuss your treatment options with you, and then to provide you with a further dedicated appointment with our treatment coordinator who will discuss your options in detail and the costs involved. This will help you make the best treatment option decision for you and to make sure you understand how much you will need to pay. 

Do you provide a full list of dental costs?

Your dentist can provide you with the actual costs of your dental treatment once they have examined you.  Our Reception Team can provide you with approximate costs if you would like a general understanding of costs.

Do you offer finance / payment plans to help spread the cost of dental treatment?

We offer finance options for high-end treatments such as dental implant work and cosmetic treatments. Please speak to our Reception Team for more information.

Can I be sure that your dentists will provide high standards of dental care?

Yes. Our dentists are all highly skilled dental and healthcare professionals who pride themselves on providing outstanding clinical treatment. Our team also includes a team of dental nurses, receptionists and managers who ensure that our dentists are fully supported and that the practice runs smoothly.  Our dentists all have their own areas of special dental interests, so we are able to offer a wide range of treatment options within the practice. All of our dentists are registered with the General Dental Council (GDC), the government body that regulates dental practitioners in the UK. Our dentists attend courses through a mandatory programme for continuous professional development which assists them in continually achieving new levels of success. You can check the qualifications and current registration of any individual dentist or dental assistant on the GDC website

Do you have a patient confidentiality policy?

Yes, we abide by strict legal guidelines on patient confidentiality as we take your privacy very seriously. Only relevant staff members have access to patient information.  Please note that the relevant social services or the police may be given access to your data in the event of a safeguarding issue. Click here to see our Privacy Policy, or ask a member of our Reception Team and they will be pleased to provide one.

I need to cancel my appointment – what should I do?

We do understand that it is sometime not possible to keep your booked appointment time, but ask that, whenever reasonable, you give us 24 hours’ notice if you are unable to attend.  This enables us to offer your appointment to someone else who needs treatment. For private appointments, we may charge a fee for a missed appointment or late attendance.  If a patient is regularly late or misses appointments, they may lose their place on our patient list as we need to ensure that patient time is not wasted. Click here to see our Failed Appointments Policy

How do I give feedback or raise concerns about my treatment?

We are proud that the majority of our patients give us positive feedback – if you are pleased with the treatment you have received please do recommend us as a practice and let us know on our contact forms.  You may also like to leave a Google or Facebook review.

Alternatively, you can write in confidence to Lorraine Barrett, Area Manager, at lorraine@davidnealdental.co.uk who will deal with the matter personally.