- Is it safe to visit the dentist whilst there are still COVID restrictions in place?
As a healthcare setting, we already have a high standard of infection control to protect our patients and staff during their visit. Since the resumption of face-to-face dental care in June 2020, our team have implemented extra safety measure to further protect our patients and ensure the environment is safe against COVID-19. This includes protective screens at reception, a locked door policy, contactless forms/ payments and a higher level of personal protective equipment for our clinical staff. Our staff undergo twice weekly COVID testing to ensure they are fit for working with the general public and complete regular training in the latest government guidelines.
- What can I expect when I visit the practice?
Our staff will send you details on your visit and what to expect prior to your appointment. Please arrive at the practice at your appointment time. Due to our locked door policy and robust planning to ensure safe passage through the practice, we may not be able to admit entrance until the previous patient has left. You will be asked verbal COVID screening questions and we will take your temperature for our records. We ask you wear a mask for your visit unless you have a medical exemption. Don’t worry if you forget, we can provide you with a mask. We ask you to attend alone if possible and let us know if you require a chaperone or carer to accompany you. Our reception team will escort you to the surgery and back to the reception area after your appointment. We have hand sanitiser available throughout the practice for your use. If you have any questions or concerns, please don’t hesitate to contact a member of the team.
- Can I book a routine dental appointment?
We are taking bookings for routine appointments. There may be a longer wait than usual due to our appointment’s times being extended but if you have a dental emergency, please contact our reception team on 01424 434433 who will arrange for you to be seen in our emergency times. Due to the restrictions on the number of patients able to attend at the same time, we ‘re unable to accommodate large families on the same day. Once the restrictions have been lifted, we’ll be able to resume seeing families all together.
- I need treatment. Can I book an appointment?
Yes, your dentist will need to assess your condition before any treatment is booked in. Due to the current government guidelines, our rooms have been fitted with ventilation systems to make the environment safe during and after treatment. Once your dentist has planned your treatment, you can be booked into one of our designated surgeries. You will notice your clinical team have a higher level of personal protective equipment and they will wear this for the entire appointment.
- I’m in the vulnerable category but have a dental emergency. What can I do?
Please let our reception team know you fall into the vulnerable category when you call to book an appointment. If your condition is deemed ‘high risk’ or you would prefer not to attend the practice, we have the option of a telephone/ video consultation with your dentist. During this consultation, your dentist will be able to give you advice on how to manage your dental problem at home until you can attend an appointment and prescribe pain relief or antibiotics if deemed necessary. If you require urgent treatment, we have the option of referring you to an Urgent Dental Centre.
- I’m displaying COVID symptoms. What do I do about my upcoming appointment?
Please call the reception team on 01424 434433 to cancel your appointment as soon as possible.
If you are displaying any of the below symptoms, please stay at home and contact the COVID-19 advice line on 119 or book a test online at
The main symptoms of coronavirus (COVID-19) are:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.
Once you have received your test results, you can call the reception team to rebook your appointment after your isolation period if you have a positive test. If your test is negative, we can offer you the next available appointment.